Privacy Policy

Last updated: September 3, 2026

This Privacy Policy describes how Pinion Designs (“we,” “us,” or “our”) collects, uses, and protects your information when you visit https://piniondesigns.com (the “Site”) and use our services, including website design and development (WordPress and Astro), custom WordPress plugin development, brand identity and graphic design, print and marketing materials, professional photography, website hosting and maintenance, and local SEO.

Pinion Designs 585 Union Ave. Laconia, NH 03246 Phone: (603) 998-4692 Email: [email protected] Website: https://piniondesigns.com

1. Information We Collect

1.1 Information You Provide Directly

When you contact us through our contact forms, by phone, or by email, we collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Message content and project details you share with us

We use this information solely to respond to your inquiry, provide quotes, and deliver requested services.

We do not require you to create an account to browse our Site, and we do not knowingly collect sensitive personal information.

1.2 Information Collected Automatically

When you visit our Site, we and our service providers automatically collect limited technical information, including:

  • IP address, browser type and version, device type, operating system
  • Pages visited, time spent on pages, referring URLs, and clicks
  • Approximate location derived from IP address (city/region level)

This data is used for site security, performance, and analytics.

2. How We Use Information

We use the information we collect to:

  • Respond to inquiries and provide customer support, typically within 24 business hours
  • Provide, operate, and maintain our design, web development, and marketing services
  • Improve our Site, services, and user experience
  • Monitor site performance, security, and prevent fraud and abuse
  • Comply with legal obligations

We do not sell your personal information, and we do not use your contact information for unrelated marketing without your consent.

3. Google Services We Use

To operate and improve our Site, we use the following Google services. By using our Site, you acknowledge these services as described below:

3.1 Google Analytics 4

We use Google Analytics (Measurement ID: G-RVEVMDC21J) to understand how visitors use our Site, such as which pages are visited and how long visitors stay. Google Analytics uses cookies and similar technologies to collect information about your use of the Site. This information is transmitted to and processed by Google in accordance with Google’s Privacy Policy.

Google’s ability to use and share information collected by Google Analytics is governed by the Google Analytics Terms of Service and the Google Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, or by disabling cookies in your browser settings.

3.2 Google reCAPTCHA

Our contact forms are protected by Google reCAPTCHA to prevent spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

3.3 Google Fonts

Our Site loads fonts from Google Fonts to display content consistently. When you visit the Site, your browser may send your IP address to Google to retrieve fonts. This is governed by Google’s Privacy Policy.

3.4 Google Search Console

We use Google Search Console and related verification to monitor our Site’s presence in Google Search results. This does not collect additional personal information from you beyond standard server logs.

4. Cookies

We use only limited cookies:

  • Essential / security cookies: required for the Site to function, load balancing, and spam prevention (including reCAPTCHA).
  • Analytics cookies: set by Google Analytics to help us understand Site usage, as described above.

You can control or delete cookies through your browser settings. If you disable cookies, some parts of the Site may not function properly.

We do not use advertising cookies, cross-site tracking for ad targeting, or sell data collected via cookies.

5. Other Service Providers and Hosting

Our Site is built with Astro and hosted via Cloudflare, which may process server logs (such as IP address, date/time, and requested URLs) for security, performance, and reliability.

We may share information only as needed with:

  • Hosting, security, and IT providers to operate the Site
  • Professional advisors to comply with legal obligations
  • Law enforcement or authorities when required by law

We do not share contact form submissions with third parties for their own marketing purposes.

Our Site contains links to third-party sites, including LinkedIn, Instagram, Facebook, GitHub, Google Maps, and client sites. We are not responsible for the privacy practices of those sites. Please review their policies separately.

6. Data Retention

We retain contact inquiries only as long as necessary to respond to your request and maintain business records, generally no longer than 3 years after last contact, unless a longer retention period is required by law or for legitimate business purposes such as contract performance.

Analytics data retained by Google Analytics is subject to Google’s retention settings.

7. How We Protect Information

We take reasonable administrative and technical measures to protect your information, including secure HTTPS hosting via Cloudflare, access controls, and spam/fraud filtering. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have the following rights:

  • Access: request a copy of personal information we hold about you
  • Correction: request correction of inaccurate information
  • Deletion: request deletion of your personal information
  • Opt-out: opt out of analytics as described above
  • California residents (CCPA/CPRA): you have the right to know, delete, and correct personal information, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information as defined under California law.
  • EEA/UK visitors (GDPR): our legal basis for processing contact inquiries is legitimate interest in responding to your request and, where applicable, performance of a contract. You have the right to object, restrict processing, and lodge a complaint with your supervisory authority.

To exercise any of these rights, contact us at [email protected] or (603) 998-4692. We will respond within a reasonable timeframe.

9. Children’s Privacy

Our Site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided us personal information, contact us and we will delete it promptly.

10. Do Not Track

Our Site does not currently respond to Do Not Track signals. You may use the Google Analytics opt-out methods described above.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The revised version will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Pinion Designs 585 Union Ave. Laconia, NH 03246 Phone: (603) 998-4692 Email: [email protected]