Account Access Guides
Secure ways to grant temporary access for technical support
When you need technical support for your website, hosting, or domain management, you may need to provide temporary access to our team. Choose the appropriate guide below based on your service provider.Choose Your Platform
Select the platform you need help with to view the step-by-step access guide
WordPress Admin Access
Learn how to create a temporary WordPress user account for website support, plugin management, and content updates.
GoDaddy Delegate Access
Set up delegate access in your GoDaddy account for domain management, DNS settings, and hosting support.
cPanel & FTP Access
Create secure FTP accounts and database users for file management and phpMyAdmin database work.
Cloudflare Member Access
Grant member access to your Cloudflare account for DNS management, CDN configuration, and security settings.
🔒 Security Best Practices
Follow these guidelines to maintain security while granting access
✅ Do This
- • Create temporary accounts with minimal required permissions
- • Use strong, unique passwords for new accounts
- • Remove access immediately after work is completed
- • Monitor account activity during the support period
- • Keep backups before granting database access
- • Verify the support request is legitimate
❌ Avoid This
- • Never share your main account passwords
- • Don't grant billing or payment access unless necessary
- • Avoid leaving temporary accounts active indefinitely
- • Don't skip backup creation before database work
- • Never grant access without verifying the request
- • Don't use weak or easily guessed passwords
Alternative Support Options
Screen Sharing
Schedule a screen sharing session where you maintain control while we guide you through changes.
File Upload
We can provide files for you to upload, or you can download files we need to examine.
Guided Support
We can walk you through the necessary steps via phone or video call while you perform the actions.
Frequently Asked Questions
Why do you need access to my accounts?
Direct access allows us to efficiently diagnose and fix technical issues, perform maintenance tasks, and implement solutions without requiring you to relay information back and forth. This saves time and ensures accuracy.
How long will you need access?
Access duration varies by project, typically ranging from a few hours to several days. We'll provide an estimated timeline upfront and notify you immediately when access is no longer needed so you can remove it.
Is it safe to grant temporary access?
Yes, when done correctly. Our guides show you how to create limited-access accounts that can be easily removed. We recommend starting with minimal permissions and only granting additional access if needed for the specific task.
What if I'm not comfortable granting access?
That's perfectly fine! We offer alternative support methods including screen sharing sessions, guided phone support, and file transfer options. We'll work with whatever method makes you most comfortable.
Need Assistance with Account Access?
If you have questions about granting access or need help with any of these processes, don't hesitate to contact us. We're here to guide you through the process securely.