WordPress user management interface

How to Share WordPress Admin Access with Pinion Designs

When you need technical support or development work on your WordPress website, you may need to provide access to our team. This guide will walk you through creating a secure user account for our support team.

Quick Setup Instructions:

Follow these steps to create a user account for Pinion Designs support:

Step 1: Access Your WordPress Admin Dashboard

  1. Navigate to your website’s admin area: yourwebsite.com/wp-admin
  2. Log in with your administrator credentials

Step 2: Navigate to User Management

  1. In your WordPress dashboard, click on Users in the left sidebar
  2. Click Add New

Step 3: Create the User Account

Fill out the user form with the following information:

  • Username: piniondesigns or pinion-support
  • Email: [email protected]
  • First Name: Luke
  • Last Name: Pinion Designs
  • Website: https://piniondesigns.com (optional)
  • Role: Subscriber (important - start with this role)

Step 4: Set Initial Password

  • Password: Click “Show password” and either:
    • Use the generated strong password, OR
    • Create your own secure password
  • Send User Notification: ✅ Check this box to email the login details

Step 5: Save the User

Click Add New User to create the account.

Step 6: Upgrading User Role (When Instructed)

When we confirm the account is working:

  1. Go to Users → All Users
  2. Find the piniondesigns user
  3. Click Edit
  4. Change Role from “Subscriber” to “Administrator”
  5. Click Update User

If you’re using a hosting provider like GoDaddy, SiteGround, or Bluehost, you may have quick user management tools in your hosting dashboard that can streamline this process.

Removing Access When Complete

After the work is finished:

  1. Go to Users → All Users
  2. Find the Pinion Designs user account
  3. Click Delete
  4. Choose whether to delete or reassign any content (usually “Delete” is fine for support accounts)

Troubleshooting

Can’t Create Users

  • Ensure you’re logged in as an Administrator
  • Some hosting providers restrict user creation - contact your host if needed

Security Concerns?

  • This is a standard practice for WordPress support
  • The account will be removed after work is complete
  • Starting with Subscriber role minimizes initial risk

Need Help?

If you encounter any issues creating the user account:

Important Security Notes

⚠️ Start with Subscriber Role

Always create the user as a “Subscriber” initially. This gives minimal access to your site while we verify the account setup.

🔄 Role Upgrade Process

Once the account is created:

  1. Notify us that the account has been created
  2. We’ll confirm we can log in successfully
  3. Only then should you upgrade the role to Administrator

🔒 Temporary Access

This access is temporary and should be removed once the work is completed. We’ll notify you when it’s safe to delete the user account.

User Roles Explained

RoleCapabilities
SubscriberCan only read content and manage their own profile
ContributorCan write and edit their own posts but cannot publish
AuthorCan publish and manage their own posts
EditorCan publish and manage posts including those of other users
AdministratorFull access to all WordPress features

Summary Checklist

  • Create user with email: [email protected]
  • Set role to Subscriber initially
  • Send user notification email
  • Notify Pinion Designs that account is created
  • Wait for confirmation before upgrading to Administrator
  • Remove account when work is complete

This process ensures secure, temporary access for support while protecting your website’s security.

Photo by Fikret tozak on Unsplash